Zappos Price Match Policy Guide Details with Eligible Competitors, Exceptions, and Complete Process

Zappos is one of America’s topmost online shoes, accessories, and clothing retail stores for 22 years. Their customer service is one of the reasons for their success. One such example is their price match policy. This is a service for the customers to save money and get themselves the best deals. Zappos price match policy was introduced to handle the rising competition that their brand faced in recent times. We are here to help you guide through this policy.

Does Zappos Price Match?

The Zappos price match policy guarantees that the customers will receive any products at the lowest possible price from them. To ensure this, if the customer finds that any product available at their store is also available at any other store but at a lower price, then they will match its price to the lower price on meeting some conditions. The following table will give you a better idea of the price match policy.

zappos price match

Zappos Price Match
Price Match/Adjustment Period10 Days
Match Local Competitor’s In-store PriceNo
Match Local Competitor’s Online PriceYes
Contact Number(877) 927-2332
Official Website LinkZappos
Where can I do a Price Match?Online.

Eligibility For Zappos Price Match

Let us take a look at the items or conditions which are eligible for processing a price match at Zappos. This will help you never miss an opportunity on grabbing the best deals.

  • Only Identical Items: Zappos Matches its Price with all identical items sold at their competitors’ stores. Identical items mean the same items in terms of brand, model, size, etc.
  • Only Prices of Online Competitors: Zappos will only match its prices with the e-store prices of the competitors. In other words, it will only allow price matching for products present on the online price index of other online retailers.
  • Previously Ordered Items at Zappos Price Match also works for purchases done previously on

 Zappos Price Match Process

The process of availing of their Price Match is quite simple. For your convenience, we have mentioned step by step process. This way, you will not miss any important points.


  1. Find an identical product at a lower price: First thing to do to avail of the price match service is to find out products of the same brand and quality in other online stores but at a comparatively lower price.
  2. Collect the Evidence of The Low Price: The link of the advertisement or price listing of the competitor should be shared with Zappos’ customer loyalty team within 10 days of purchase to start the price matching process.
  3. Place Your Order with Zappos: Give a call to the number (877) 927-2332 to place your order along with the competitor’s low price details. Alternatively, you can live chat with Zappos Customer Loyalty Team to get your item at an adjusted price.

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Zappos Price Match Exceptions

There are certain restrictions of the Zappos Price Match Policy. In other words, there are conditions in which price match is not applicable. This is because these conditions do not comply with their policy. We are listing the specific exceptions for your ease.

zappos price match exceptions

  • Auction Or Discount Website Prices: Zappos’ price match policy does not allow price matching for low prices resulting from online auctions or discounts websites.
  • Non-U.S. based Website Prices: will not entertain price matching with the price of any website which is not based in the U.S.
  • Prices of Third-Party Markets or Resellers: Sometimes some third-party or marketplace sellers offer special prices of some items on Such low prices are not eligible for price matching at the Zappos store.
  • Qualifying Retailer’s Coupon Discounts, Bundle Offers, Mail-in Offers, and Rebates: Zappos also does not include the prices of competitors resulting from promo codes, instant rebates, bundle discounts and offers mailed-in to customers in its price matching policy.
  • Price Match and Other Offers: Zappos price match cannot be availed along with other offers on This means that if you use an offer to make your purchase, you cannot price match that same order.
  • Not Applicable On Gift Card Purchases or Past Orders: The price match cannot be done for purchases done via gift card, or previous orders.

These are the specific scenario in which price match is not applicable for any purchase on any competitor’s website. Moreover, it is important to mention that if the customer decides to exchange a product purchased with a price matching, the amount will not change. 

Zappos Price Adjustment

Zappos does allow a price adjustment within 10 days of purchases made from Zappos. To process Zappos price adjustment you have to contact the customer care of Zappos. Share the details of your purchase to the customer care associate, then apply for a refund of the price difference after the approval of your price adjustment request.

Tips To Save More At Zappos

zappos offer

We all love to buy shoes from Zappos. But Zappos always does not have a discount offer for us. So, are you aware that apart from the Zappos price match policy, there are other ways to save money at Zappos too? You can call their customer support team and state your issue with the latest order, if you are lucky enough, you would get a Zappos coupon code. Zappos coupon codes are not online available and you will not get them even on promotional websites. If you are a regular buyer from Zappos then Zappos might introduce you to their mysterious VIP membership, whose details are never revealed. You can also choose to use the Zappos Rewards visa card to get more benefits while shopping. If you have already made your purchase from Zappos, you can also take time to return as they have a 365-day return policy.

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Frequently Asked Questions

1. Does Zappos price match its competitors?

Yes, Zappos matches price with its online cometitors.

2. Can i do price match after 10days?

No, within 10 days from the date of purchase you have to prcess the price match request.

3. Does Zappos have any store for price match?

No, you have to contact their support team online.

4. How many days to get for zappos price adjustment?

You have to process the price adjustment, within 10 days from the date of purchase.


Hope our details of the Zappos Price Match Policy were helpful to you. This information will help you to understand the process. As a result, it will save you time in verifying whether you are eligible for a price match or not. We would highly recommend going through the details above before requesting a price match. You can use our comment section to ask us any queries regarding the policy or visit the company page as well. Additionally, if you are a regular shopper from Fred Meyer and Old Navy, you can also go through their price match policies.

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