Toys-r-us Price Match Policy Guidelines To Match Competitor’s Lowest Price

Toys-R-Us is one of the biggest toys, video games, baby products, and clothing retail chains. It is located in Troy Hills, New Jersey, and New York. It has been catering to the needs of babies and kids for 73 years now. As a result, it has a huge customer base. Recently, it has announced the Toys-R-Us Price Match Policy. This policy gives an advantage to all customers to get the lowest price possible on products at Toys-R-Us.

Does Toys-R-Us Price Match?

The Toys-R-Us price match guarantees the lowest price of any product to customers through its price match policy. To request a price match, you must know how it works. To start with, whenever you make a purchase or even before making a purchase. If you find the identical product at a lower price somewhere else, then you can match the price. Meaning Toys-R-Us will match that lower price and give you a refund if you have already made the purchase.

Toys-R-Us Price Match

Toys-R-Us Price Match
Price Match/Adjustment Period7 Days
Match Local Competitor’s In-store PriceYes
Match Local Competitor’s Online PriceNo
Contact Number1-888-237-8289
Official Website LinkToys-R-Us
Where can I do a Price Match?In-Store and Online.

Price Match Criteria

There are certain conditions that are mandatory for processing a price match at the Toy- R-Us store. We will briefly discuss the criteria of the Toys-R-Us which are important for matching the price. This will help you avail the best price for your purchase at the Toys-R-Us store.

  1. Identical Purchase: The Toys-R-Us price match benefits will only apply if the product sold at the competitor’s store at lower pricing is exactly the same as the product available at Toys-R-Us. Normally identicality of the products is measured in terms of the same brand, size, features, and uses.
  2. Proof of the Competitor’s Price: If you claim that a product sold at the Toys-R-Us store is available at its competitor’s store at a lower rate, and ask for a price match, it is important that you submit a copy of the advertisement or the receipt that displays the lower pricing. 
  3. Receipt of Toys-R-Us: In case you have already purchased something from Toys-R-Us and later came to know of a lower price on it, then you have to produce the original bill of your purchase along with the proof of low price. The price difference will be refunded to you if your request is approved.
  4. Availability of Stock: The success of a price match greatly depends on the availability of the product intended for a price match in stock at the Toys-R-Us store. 

Toys-R-Us Price Match Process

Toys-R-Us price match guarantee

In order to process a successful price match request at Toys-R-Us, you have to follow some steps. The correct order of steps for applying the price match is given below.

  1. Find a Lower Price Within 7 days of Purchase: The first step for Toys-R-Us price match is discovering a lower price. The product must be identical and must be found within 7 days of your purchase.
  2. Fetch The Proof of The Low Price: The next important step to avail the price match would be to collect the advertisement showing the low price in competitor’s store. Go to the store and show the online ad or share the link of the ad with the store associate.
  3. Let the Associate Approve your Request: Then, the store associate will check that you have fulfilled other criteria of the price match request to approve it.
  4. Receive Your product at the Lower Price Or Receive a refund of the Price Difference: If Toys-R-Us approves your price match request it will credit you a refund in the original mode of payment.

Follow the process and you will be able to successfully match the price at Toy-R-Us.

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Exceptions For Price Match

Toys-R-Us Price Match

There are some exceptions to the Toys-R-Us price match. You must know these exceptions to guarantee yourself that your request will be approved. They are as follows.

  1. Low Price Due to Special Offers Or Discounts: Some special offers given by competitors of Toys-R-Us may result in the reduction of price. Such low prices are not eligible for a price match at Toys-R-Us.
  2. Buy One Get One Offers: Products on Buy One Get One Free offer are not eligible for price match.
  3. Free Gift Offers: This policy does not include free gift offer prices.
  4. Percentage Off Discounts: Some competitors’ price advertisements show certain percentage-off pricing. These prices are not valid criteria for price match.
  5. Limited Period Offers: Low prices due to limited stock or limited period offers are not eligible for a price match.
  6. Online Offers: Online offers by third-party retailers are not eligible.
  7. Coupon or Promo Code Discounts: Toys-R-Us does not allow prices received through coupons or Promotional Codes.

Toys-R-Us Price Adjustment

Toys-R-Us not only matches prices with competitors’ prices but also offers a price adjustment. It means that if the prices of their own products drop within 7 days of your purchase. Bring the original receipt of purchase and the evidence of the price reduction at the Toys-R-Us store. Submit it to the store associate to avail of the Toys-R-Us price adjustment benefits.

Shop More And Save More

Toys-R-Us rewards program

From toys, games and electronic toys you would get everything under one roof at Toys-R-Us. Buying toys are never-ending if we have children at home and thus we do spend a lot of dime on toys. do you know that apart from the Toys-R-Us price match policy, there are other ways too that help us save money when buying from Toys-R-Us? Let’s take a look at these shopping hacks-

  • Enrol for the Toys-R-Us rewards program and get 1 point on every dollar you spent. For a total of 125 points, you get a $5 discount on your next purchase.
  • Sign up for your child’s birthday under Geoffrey’s Birthday club to avail of exclusive discounts.
  • Get yourself an ‘r’ on us a credit card to get 15% on your next purchase and additional offers on all your next purchases.
  • Get discounted gift cards and enjoy saving more.
  • Look out for the clearance section items as they have good discounted items.
  • Search for Toys-R-Us coupons on various promotional websites.
  • Shop more during the holiday sales and save more.

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Frequently Asked Questions

1. Do Toys R Us do price match?

Yes, up to 7 days from the date of purchase.

2. Is my Toys R Us gift card still valid?

No, toys r us are currently no accepting gift cards.

3. Can I use Babies R Us gift card at Toys R Us?

Yes absolutely you can. You need to contact the customer associate.

4. Where can I do a Price Match?

You can do it both in store and online.


We have provided all the necessary details of the Toys-R-Us price match policy. It would certainly help you to understand the process and its criteria. Ultimately you would understand how and when can you request a price match. In case of any further doubts, you can use our comment section. If you are a regular shopper from Nordstrom and Staples, you can also go through their price match policies.

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