Updated JC Penney Price Match Conditions and Process Explained in Detail For Low Price Guarantee

JCPenney is one of the largest departmental store chains running in 689 locations covering 49 states of the US and Puerto Rico. It offers a wide range of consumer goods to a huge customer base. But with the rising competition in the market, like any other retail chain, it aims at drawing more and more new customers as well as retaining the old ones. In this regard, JCPenney has also introduced the JCPenney Price Match Policy. Here we will discuss the price match offers provided by JCPenney and present the step-by-step process of availing the offer. The information provided here will also make you aware of the exceptions associated with this price match policy.

Does JCPenney Price Match?

JCPenney has introduced its price match guarantees the lowest price of any particular item to its customers. This price match policy makes provisions for the customer to claim the lowest price available in the market for a product. All the terms and conditions for availing of the JCPenney price match are provided here.

jcpenney price match

JCPenney Price Match
Price Match/Adjustment Period14 Days
Match Local Competitor’s In-store PriceYes
Match Local Competitor’s Online PriceYes
Contact Number1-800-322-1189
Official Website LinkJCPenney
Where can I do a Price Match?Contacting service center or
Visit the nearby official store.

JCPenney Price Match Features

Their price match features allow the customers to get the best price for the many day-to-day items. It helps them to be confident with their purchase at JCPenney about receiving their items at a fair price. The following features of JCPenny’s Price Match facility explain why this policy is attractive to customers:

  • JCPenny allows this price matching facility to both online and outlet customers.
  • This price matching is available for similar products bought for a lower price at any of JCPenney ‘s competitors’ outlets as well as online stores.
  • The price matching is offered on both, previously purchased items and new items that the customer wants to purchase.

JCPenney Price Match Conditions

JC Penney in stock

If you find out that a particular product that you bought from JCPenney’s official outlet or online store is available at some other store at a comparatively lower price, the difference between the two prices will be credited to you if your price matching request meets all the following criteria:

  1. The time frame to avail of the JCPenney price match and adjustment is 14 days. This means that, if you find the same item at any store at a lower price than at JCPenney within 14 days of your purchase you can apply for a price match at the official store of JCPenney
  2. Indenticality of the item means the lower priced item must be the same as the item purchased at JCPenney in terms of specifications, brand, etc.
  3. Availability of stock for that product in the JCPenney store is also an important factor on which the price match facility relies.

Who does JCPenney Price Match With?

JCPenney does not price match with all their competitors. To help you out, we have made a list of their eligible competitors.

Name of Specific Online Retailers
Target Kohl'sMacy's Burlington StoreFiesta Mart
Aron Brothers Varidesk VisionworksStage Stores Brandleap

Now that you know the competitors eligible for their price match, let’s move on to the process.

JCPenney Price Match Process

If you feel that you got an item at a lower price than at which you bought it from JCPenney and you want a price matching and adjustment for the same, here are some steps that you need to follow-

  1. Present the detailed advertisement as you saw it on your mobile phone to the JCPenneys Outlet or share it with the online store.
  2. That advertisement should contain the accurate sale price at which JCB’s competitor is offering you the item.
  3. JCPenney will authenticate the advertisement by comparing it with its sources.
  4. Then JCPenney will compare the prices of the same item with the in-store price of its competitors

JCPenney Price Match Exceptions

jcpenney price match exceptions

There are certain conditions in which JCPenney Price Matching will not be applicable, even if the other criteria are met. The exceptions of the JCPenny Price Matching policy are listed below.

  1. Their price match does not apply if the competitor gave the low price as a special offer price.
  2. JCPenny price match does not apply to any delivery, installation, and service charges.
  3. This process will not accept competitors’ advertisements having pricing errors.
  4. This policy does not include Clubcard purchases.
  5. This price matching facility is not available in the JCPenney Alaska and Puerto Rico branches.
  6. The price match policy excludes expired ads.
  7. This policy rejects all credit card-based offers and prices.

JCPenney Price Adjustment Policy

JC Penney price adjustment


Along with the facility of price matching, JC Penney also offers its customers, the provision of price adjustment. JCPenney’s price adjustment policy states that, if the price of a product purchased from JC Penney drops within 14 days of purchase at JC Penny, it will refund the price difference to the customer. Moreover, JC Penney promises an extra discount of 5% on the price on each successful price adjustment. The process to avail of this price adjustment is very simple. You just have to visit the store with your original receipt or call the number- 1-800-322-1189 for an online purchase.

Tips To Save More At JC Penney

JC Penney is often our one-stop need for all apparel and home furnishing needs. But do you know that there are ways to save money at JC Penney? Apart from the JC Penney Price Match Policy, some certain tips and tricks can help you save some more money. You can join the JC Penney Rewards program to earn 1 point for every dollar you spent. Once you accumulate 100 points you can get $10 off on your next purchase. Also, you can fill out a customer survey sheet at JC Penney to earn coupons and discounts. Look out for JC Penney weekend coupons that offer up to 15% off on your next purchases. There are various discounted websites too that offer discounted gift cards, you can also collect them and use them while billing to get some additional discount.

Frequently Asked Questions

1. Can I price match out of stock items?

No, it must be in stock when you process the price match request.

2. How long can the price match be continued?

You can avail it up to 14 days from the date of purchase.

3. What happens if I have lost my original receipt?

You have to contact the customer support team with any other proof of purchase that you have.

4. What is the helpline calling the number at JC Penney?

You can call on 1800-322-1189to talk to their customer associate team.


We have covered all the important features, benefits, and exceptions of availing of the JCPenney price match. The requirements and the process of the price match have also been listed here. We hope that the information provided here helps you understand and follow the price matching process successfully. If you have any additional queries regarding the JCPenney price matching policy, you can post them in the comment section below.

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